Skip to content

Privacy Policy

Effective Date: July 19, 2026

CredoBPO LLC values your privacy. This policy explains how we collect, use, protect, and share personal information, including information connected with SMS and text messaging.

CredoBPO LLC (“CredoBPO,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy applies when you visit our website, contact us, request information, use our services, or otherwise interact with us online or offline.

Website: https://credobpo.com/

1. Information We Collect

The information we collect depends on how you interact with CredoBPO and the services you request.

Information you provide directly

  • Name, business name, job title, email address, telephone number, mobile number, and mailing or business address.
  • Information you submit through contact forms, consultation requests, questionnaires, contracts, support requests, or other communications.
  • Details about your business, goals, service needs, projects, customers, or operations that you provide to help us deliver services.
  • Billing, payment, transaction, and account information. Complete payment card information may be processed directly by a third-party payment provider rather than stored by CredoBPO.
  • Employment, contractor, or applicant information when you apply to work with us.
  • Any other information you voluntarily provide by telephone, email, SMS, social media, video meeting, or another communication channel.

Information collected automatically

  • Internet Protocol address, browser type, device type, operating system, and approximate location.
  • Pages viewed, links clicked, referring pages, visit dates and times, and other website activity.
  • Cookie identifiers, analytics information, and similar technical data used to operate and improve the website.

Information from other sources

We may receive business contact information from referral partners, publicly available directories, social media platforms, analytics providers, advertising providers, service providers, clients, or other lawful sources.

2. How We Use Information

We may use personal information for legitimate business purposes, including to:

  • Respond to questions, inquiries, consultation requests, or requests for support.
  • Provide, manage, personalize, and improve our business process outsourcing, website, marketing, administrative, customer support, and related services.
  • Prepare proposals, estimates, contracts, invoices, reports, and service recommendations.
  • Schedule meetings, appointments, onboarding activities, and project work.
  • Communicate about accounts, services, projects, billing, renewals, security, and policy updates.
  • Send newsletters, promotions, or other marketing communications when permitted by law.
  • Monitor website performance, understand visitor activity, and improve functionality and user experience.
  • Protect our website, systems, clients, personnel, and business from fraud, misuse, security threats, and unlawful conduct.
  • Maintain records, enforce agreements, exercise legal rights, and comply with applicable laws and regulatory requirements.
  • Carry out another purpose disclosed to you when the information is collected or with your consent.

3. SMS and Text Message Communications

When you provide a mobile number and agree to receive text messages, CredoBPO may send SMS messages related to your inquiry, consultation, appointment, account, requested service, project, customer support, or other business communication. We may also send marketing or promotional text messages when you have provided the appropriate consent.

Consent

By opting in, you authorize CredoBPO to send text messages to the mobile number you provide. Consent to receive marketing messages is not a condition of purchasing any product or service. Providing a telephone number by itself does not automatically constitute consent to receive recurring promotional messages.

Message frequency and charges

Message frequency varies based on your relationship with us and the communications you request. Message and data rates may apply according to your wireless carrier and mobile plan. Carriers are not responsible for delayed or undelivered messages.

Opting out and obtaining help

You may opt out of SMS communications at any time by replying STOP. You may receive one final confirmation message after opting out. For assistance, reply HELP, email management@credobpo.com, or call 888-241-5729. Opting out of text messages does not prevent us from contacting you through another lawful channel when necessary.

SMS privacy and non-sharing commitment

CredoBPO does not sell or rent your mobile number, SMS consent, or text-message opt-in information. Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share limited SMS information with service providers that help us deliver messages, maintain consent and opt-out records, provide customer support, prevent fraud, or comply with law. Those providers may use the information only to perform services on our behalf.

4. Cookies and Similar Technologies

CredoBPO may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, improve performance, and measure marketing effectiveness. Cookies are small files stored on your browser or device.

Most browsers allow you to block, delete, or manage cookies. Disabling cookies may affect certain website functions. Where required, we will provide additional cookie choices or obtain consent before using non-essential cookies.

5. How We Share Information

We do not sell personal information for money. We may disclose personal information in the following circumstances:

  • Service providers: To vendors and contractors that support hosting, analytics, communications, CRM systems, payment processing, scheduling, security, accounting, legal services, or other business operations.
  • Client-authorized services: When disclosure is necessary to perform a service requested by a client or to work with a platform, vendor, or business selected by the client.
  • Legal and safety purposes: To comply with law, legal process, court orders, or government requests, or to protect the rights, safety, property, and security of CredoBPO, our clients, personnel, or others.
  • Business transactions: In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality protections.
  • With consent: When you authorize or direct us to share information.

Any sharing of SMS data remains subject to the additional restrictions described in Section 3.

6. Information Processed for Clients

CredoBPO may process personal information on behalf of clients while providing outsourced support, marketing, administrative, website, customer service, or related services. In these situations, the client generally determines why and how the information is processed, and CredoBPO acts as a service provider or processor under the client’s instructions and applicable agreement.

Questions about information collected directly by one of our clients should ordinarily be directed to that client. We will assist clients with privacy requests when required by contract or law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and financial records, preserve consent and opt-out records, resolve disputes, enforce agreements, protect security, and comply with legal requirements. Retention periods vary depending on the type of information, the nature of the relationship, and applicable obligations.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure systems, confidentiality requirements, personnel training, and vendor oversight.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Do not send passwords, full payment card numbers, Social Security numbers, or other highly sensitive information through ordinary email or SMS unless we provide a secure method.

9. International and Remote Processing

CredoBPO may use personnel, contractors, systems, or service providers located in the United States, the Philippines, or other countries. As a result, personal information may be processed outside the state, province, or country where it was collected. We take reasonable steps to require appropriate confidentiality and security protections when information is processed on our behalf.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have rights to limit or object to certain processing or to withdraw consent where processing is based on consent.

To submit a privacy request, contact us using the information in Section 15. We may need to verify your identity before completing a request. Some information may be retained or excluded from a request when permitted or required by law.

You may unsubscribe from marketing email by using the unsubscribe link in the message. You may opt out of SMS by replying STOP as described in Section 3.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment providers, scheduling tools, or social media services. CredoBPO does not control the privacy practices of those third parties. We encourage you to review their privacy notices before providing information.

12. Children’s Privacy

CredoBPO provides business services and does not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it. A parent or guardian who believes a child provided information to us may contact us.

13. Do Not Track and Browser Signals

Some browsers offer “Do Not Track” or similar signals. Because there is not one universally accepted standard for responding to these signals, our website may not respond to every browser signal. Where required by applicable law, we will honor legally recognized opt-out preference signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or legal obligations. We will post the updated version on our website and revise the effective date. Material changes may also be communicated through another appropriate method.

15. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to: